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Frequently Asked Questions
| Q. |
Is bikerleather123's website secure? Will my personal financial information be transmitted safely and securely? |
| A. |
The technology known as SSL, Secure Sockets Layer, scrambles purchase information you send over the Internet, helping to secure your transaction. Our payment processing partner, ECI, uses SSL to provide you with a safe way to send your sensitive financial information securely. When paying for your bikerleather123.com order, you will notice an image of a padlock (usually on the bottom right hand side) of your Internet Browser. This indicates that SSL is being used to transmit your information for payment processing. You should be very leery of providing your financial information to companies that do not implement SSL technology. |
| Q. |
When is my credit card billed? |
| A. |
You credit card will be billed one or two days after your order has been placed. |
| Q. |
How long does it take to ship my item after ordering? |
| A. |
One to two business days after receipt of order, depending on what time your order is received at bikerleather123. However, delivery to you depends on your shipping zone; we ship UPS ground. If you prefer other methods of shipping, example UPS 2nd day or next day air, the additional cost will be at your expense. If the item(s) you ordered is/are not in stock we will email you regarding back orders. |
| Q. |
Will I be notified when my order ships? |
| A. |
We will email you the shipping details shortly after our delivery carrier takes possession of your shipment. |
| Q. |
How do I return items? |
| A. |
Returned goods must be reported within 10 days from the delivery date, via email, and must be authorized by bikerleather123.com. Must be returned in the original packaging with all paperwork. Freight is not refundable. Please refer to our Size Chart before ordering. |
| Q. |
What if my item is damaged? |
| A. |
Call our toll free number, 1.866.478.8229, upon receipt of damaged goods and we will take care of you right away. Please remember, we have a 10 day return policy. |
| Q. |
Will I be charged for the return shipping? |
| A. |
Yes, returned items will be at your expense. Please keep the tracking number for your records. |
| Q. |
What is the quality of your leather gear? |
| A. |
Top quality leather, top naked grain, cowhide, buffalo hide. |
| Q. |
What does "hardware" refer to in the leather products? |
| A. |
Hardware refers to non-leather accessories that make up a leather item. Zippers, snap buttons, buckles, and conchos are all examples of hardware. |
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Note: All prices in US Dollars
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